The easyJet cancellation approach

It is the first cancellation that I have experienced this year with easyJet on the Munich route. EasyJet got through all of last winter’s snow only to be felled this time by an English summer. I was due to fly on Wednesday 11 July at 1835. It had been rather a stormy day and this had impacted on Gatwick Airport. The pilot said that the ‘Terminal’ had been closed for some of the day. Suffice to say, we had to take a bus from South Terminal to North Terminal where the plane was parked. Certainly out of position.

Once on board, the pilot told us that we did not have permission to fly. But clearly as an old hand on this route, he knew that if he did not get the plane in the air by 2030 we would not be going because of Munich airport’s strict night closures. Intriguingly, the pilot took us to a holding position near to the start of the runway. He communicated his thinking and his communications with both air traffic control and easyJet control in Luton. 10/10 for initiative and communication. It was not enough. We were cancelled.

Unfortunately, easyJet are a bit like their planes – great in the air, not very versatile on the ground. I opted to go home, a luxury most people do not have. They had to join a queue of around 200 people or so to try to get on another flight and find a hotel. In all, I counted 8 easyJet cancellations that evening.

By the time I had got home, the cancellation was confirmed and I was able to get on a flight on Friday 13 July. So not so bad. Unfortunately, my partner had attempted to book me on another flight and – in the heat of the moment – got the wrong direction (Munich – London). Changing bookings with easyJet is not difficult, unlike other airlines, but they do charge for the pleasure. In this case 86 Euros (changing name and date so that she can fly to me next month). All credit to easyJet on this occasion, they have refunded the charges, having accepted the ‘heat of the moment’ decision-making. Always worth writing to them.

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